Terms & Conditions
All shipments will be sent out Monday of each week. If weather conditions are unfavorable, shipping will take place on the first day it is safe to ship.
Live Animal Express Shipping- Live animals are shipped with FedEx and UPS, We charge a flat rate of $50.00 to ship live animals, that includes packaging and hot or cold packs as necessary. The is overnight shipping and is the only option that comes with a Live Animal Guarantee (see details below).
Live Animal Shipping- Live animals are shipped at a flat rate of $25.00 that includes packaging and hot or cold packs as necessary. This shipping averages 1-3 days depending on the location and does NOT come with a Live Animal Guarantee.
Dry Goods Shipping- All cages, supplies, etc are shipped at a flat rate of $15.00. The shipping averages 2-3 days. This shipping option is not available for live animals.
Pick-up- The option to pick up animals at a Repticon show is available free of cost. Please email email@example.com to verify which shows will have the pick-up option available. Payment is required in advance on all pick-up orders and notes with the show location should be added during check-out.
Live Animal Guarantee
All animals sent via Express shipping will have a live animal guarantee and any animal dead on arrival (DOA) will be refunded or replaced. The following conditions apply in order to receive the refund, replacement or store credit:
firstname.lastname@example.org must receive an email within 24 hours of arrival with notification of the status of the animal.
a photo with a pin through the animal must be sent with the email
any communications received outside of the 24 hour window will not be eligible for refund, replacement or store credit
all shipping fees are non-refundable
Outside of the Live Animal Guarantee, there are no refund, exchange or store credit options available.
All purchases must be made by persons of 18 years or older.
No sales of scorpions with a venom level of 3 or higher will be shipped to any address within the state of FL.